Returning Unwanted Goods
You can return un-opened/un-used goods within 30 days of receipt.
You must pay for the postage to return the goods to us or we can arrange collection which will be chargeable. Once the goods have been received by us and inspected we will issue a refund for the cost of the goods returned subject to them being in a resalable condition (i.e. with the sales tags attached, packaging intact and goods unused).
We will not accept any returns with damaged packaging and tags missing, returns must be packaged accordingly.
We reserve the right to charge a reasonable re-stocking fee or refuse acceptance for any goods returned un-wanted if they do not meet this criteria.
How to Return an Item(s) - please read carefully
Include a copy of your original order receipt.
Specify if you would like a refund or exchange for a different size/colour.
Ensure the goods are well packaged.
Do not write on, or mark any product packaging.
Insure the item/s during transit in case they are lost
We recommend returning the item using Royal Mail Special Delivery or Signed Delivery when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s or an alternative tracked mail service. Insurance is at your discretion. All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent.
Please return the goods to:
Brightboot C/O OSC Ltd
What happens next
If the goods are still in a resalable condition (i.e. with the sales tags attached, unused) we will refund the cost of the goods to your original payment method or if you have requested send a replacement size/colour. You will receive email confirmation of this.
Please note that under the Consumer Rights Act 2015 you do have a 'duty of care' towards the goods. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging, accessories. Do not write directly on the packaging with pen/ink. Any free or bundled gifts received with the product must also be returned.
Returning Faulty or Defective goods
If your goods appear to be faulty please contact us first before returning them as we may need additional information in order to get the fault fixed quickly.
Email firstname.lastname@example.org quoting your order number in the subject and explain the fault. If possible include photos of the fault. We will then respond with details of how and where to return your goods.
(NB. This is for correspondence only, not for returning goods)
Brightboot Unit 3-5 Holwood Business Centre
Email email@example.com quoting your order number in the subject and / or your query.
Tel 01752 851454